Start your first claim free

Last updated 2026-09-12

Strengthening your supplement

Open Strengthen for the claim and round you are preparing. Each item's evidence question tells you what needs checking: a measurement, rate, condition, scope, duration, or applicable requirement. Work from that question instead of attaching a file just to increase a count.

A linked file and a saved contractor review are different. The review records a person's observations for the workspace. It does not verify the source with AI, establish carrier approval, or update a saved package.

Prepare with current documents or add support

Choose Review supplement from Overview or Strengthen to review a package using your current documents. You do not have to upload extra photos, documents or notes to start. Both current original estimates for the same claim, required claim details, source checks and any round decisions still apply.

Review the selected items and open support questions. A difference between estimates records a disagreement; it does not prove the work is owed. If the request relies on a measurement, condition, rate or requirement that the estimates do not establish, add a relevant source or reconsider that item. A support score is guidance, not a prediction of payment or proof of a completed review.

Choose Add supporting details when you want to address those questions. If you continue with current documents, review any listed items without extra support and any confirmation shown, then choose Create supplement. You can cancel without creating a package; creating it does not send it.

Find and link a useful source

  1. Open the category and read the question beside the item. Check its current requested amount and unit. Choose Find source when a suitable source is missing, or Review source to inspect one already linked.
  2. In the evidence drawer, use Photos, Documents, or Notes as appropriate. Select an existing source or upload one, then link it to this item. The drawer opens with the item and question you selected.
  3. Use Smart Match if you want suggestions from material already on the claim. Inspect suggestions before accepting them. A strong or category match describes an association; it does not answer the item's evidence question for you.

For a rate question, obtain a quote, invoice, or other relevant pricing document showing the unit, date, and included work. For quantity, use a measurement report or a photo with readable measurements. For code or manufacturer requirements, obtain the applicable published provision and check its edition, location, and application to this work. An Xactimate item code is not itself a building-code requirement.

Photos can be JPG, JPEG, PNG, HEIC/HEIF, GIF, or WebP. Documents can be PDF or the supported image formats shown in that tab; the limit is 50 MB per file. A generic photo or note cannot establish every kind of request.

Inspect the source and save your review

  1. Choose the Linked source in the contractor source review form. Read the question and Current request, then choose Open source.
  2. Find the relevant passage or area. For a document, record the section, exact excerpt, and page if known. For a photo, identify where you looked and what you observed. Do not invent a page number or facts you could not read.
  3. Choose a Review outcome: Supports this request, Shows something different, Does not support this request, or I can't tell from this source. Use a different amount only when it uses the same unit. If units differ or are uncertain, choose the unknown outcome and explain; the review does not convert units or edit the estimate.
  4. Answer the fields for this purpose. A price review asks for Rate shown, unit, date, price basis, included work, and why it is comparable. A quantity review asks for the observed amount, unit, location, measurement basis, exclusions, and calculation.
  5. Record limitations and why you chose the outcome. Confirm the statement about what you inspected, then choose Save contractor review.
  6. After saving, check the source, date, outcome, and current status shown. Reviewed by you identifies your own review; another reviewer is identified as that team member. If the current status still needs confirmation, choose Refresh review status. Saving alone does not finish the evidence question.

A measurement photo can answer a quantity question. If its dimensions are readable, record them, the unit and location, and the calculation you used, then confirm your observations. You do not need an extra document or note solely because the source is a photo. A photo without enough measurement information leaves the quantity unknown.

What stays open, and what to do next

Review the selected scope before building

Check the included items and any open support questions before creating the package. Extra support is optional; if a required check is unavailable or a claim detail is missing, use the displayed retry or correction action. Saving your source review does not add wording to the package or change its amounts. Always inspect the generated PDF before sending.

Add any supporting details you intend to use before generating when possible. A saved or in-progress package, delivery history, closed claim, unresolved round decisions, or your role can make contractor review read-only. Follow the displayed reason and the existing round-reopen action when available. A saved PDF keeps its version; any permitted package update must be generated and inspected separately.

Next: generate and inspect the package. If the underlying estimate was read incorrectly, see source corrections and their locks. For unresolved problems, email contact@claimops.io with the claim, round, item, and message shown.