Strengthening your supplement

The comparison shows you the gaps. Strengthening is where you build the case for each one. For every line item you want to fight, you can attach photos, write a support note, look up relevant building codes, and use Smart Match to surface evidence already in your claim files.

A supplement package without evidence is a list of numbers. A package with good evidence is a documented argument. Do the strengthen work before you generate — you can't go back and add it after the package is built.

Why it matters

Adjusters review hundreds of supplements. The ones that get approved tend to have clear documentation — a photo that shows the damage, a note that explains why the quantity is what it is, a code reference that backs up the line item. ClaimOps packages all of that into a single PDF so the adjuster sees the evidence alongside the line item, not buried in a separate email thread.

What to do

1. 1
   Go to the Strengthen tab. Open the claim and click the Strengthentab. You'll see a list of all flagged line items from the comparison — missing items, quantity gaps, and price gaps.
2. 2
   Click a line item to open its detail panel. Select the item you want to strengthen. A panel opens showing the comparison detail for that item — what you scoped, what the carrier wrote, and the dollar difference.
3. 3
   Add photos. Upload photos that support this line item. Good photos show the damage, the material, or the measurement. You can also link photos you've already uploaded to the claim in the Files tab.
4. 4
   Write a support note. Add a brief note explaining why this item is warranted — what caused the damage, why the quantity is correct, or why your pricing is appropriate. Write it in the same direct tone you would use in a letter to the adjuster.
5. 5
   Look up building codes (optional). Use the code-lookup tool to find relevant Xactimate line-item codes or building code references. If a local code mandates something the carrier excluded, cite it here. The code reference appears in the supplement package alongside the line item.
6. 6
   Run Smart Match. Smart Match scans the evidence already in your claim and suggests photos and documents that may be relevant to each line item. Use it to surface evidence you might have missed. See below for how to read Smart Match results.

The Strengthen tab — each flagged item from the comparison is listed here. Click any item to open the evidence panel and start adding support.

Using Smart Match

Smart Match automatically scans the photos and documents already in your claim and suggests which ones are relevant to each line item. Click Run Smart Match from the Strengthen tab to start the analysis.

Smart Match produces two types of suggestions — read them differently:

Smart Match results — “Strong match” suggestions are grounded in the specific item; “Category-only” suggestions provide trade context. Read them differently before accepting.

Uploading evidence files

You can also upload photos directly from the Strengthen panel or from the Files tab on the claim. Files uploaded to the claim are available to link to any line item. Common evidence files: job-site photos, roof measurement reports, material invoices, and field notes.

Evidence files uploaded to the claim — photos and documents are available to link to any line item from the Strengthen panel.

What to check before generating the package

• Every line item you intend to fight has at least one piece of evidence — a photo, a note, or a code citation. An empty line item in the package is a weak argument.
• You've reviewed the Smart Match suggestions and accepted the strong matches. Any category-only suggestions you accepted are ones that genuinely add context.
• Your support notes are written clearly. They should explain the situation in plain terms, not repeat the line-item description or use unexplained jargon.
• You've decided which items to include in the supplement. You don't have to strengthen every flagged item — focus on the ones with solid documentation.

Common mistakes

• Generating the package with empty line items. If a line item has no evidence and no note, it's just a number on a page. Either strengthen it or leave it out of this round of supplementing.
• Treating category-only Smart Match suggestions as strong evidence. Category-only means “same trade, not this specific item.” It won't resolve the line item and won't increase your package's supported-item count. Don't bulk-accept all Smart Match suggestions without reading the type.
• Uploading photos with no context. A photo alone doesn't tell the adjuster what they're looking at. Add a caption or a support note that explains what the photo shows and why it matters for this line item.
• Skipping the strengthen step entirely. You can generate a package with no evidence, but it's unlikely to move the adjuster. The strengthen step is where the work happens.

Where to get help

If Smart Match suggestions look wrong, or if evidence you uploaded isn't showing up, use the Helpmenu in the app to contact support. Include the claim number and a description of what's missing.

Once your line items are strengthened, move on to generating and sending the supplement package.