Email verification and login help
ClaimOps asks you to verify your email before you can subscribe or email a supplement package through ClaimOps, including a test copy to yourself. This article explains why, what to do if you didn't get the email, and how to fix the most common login issues.
Why email verification exists
You can sign up, log in, and work your first claim without verifying your email. Verification is required for Stripe checkout and package emails sent through ClaimOps, including Send a test copy to myself and direct carrier email. Downloading the PDF or using your own email application is a separate delivery path.
The reason is simple: a supplement package goes out under your name to an insurance carrier. We need to know the email on the account is real before that happens.
What to do when you see the verification banner
After you sign up, you'll see a yellow banner at the top of the app that says your email isn't verified yet. Here's how to clear it:
- Check your inbox for an email from ClaimOps. We send a verification link when you sign up. Open the latest verification email from ClaimOps and follow its link. Then return to the app and refresh to load your updated verification status.
- Check your spam / junk folder. Email providers sometimes filter transactional emails. Search for “ClaimOps” in the inbox for the address shown in the app. If the message is in spam, mark it as not-spam.
- Resend the verification email if needed. In the app, click the banner or look for a “Resend verification email” option. Wait at least one minute between requests. You can request up to five verification emails per hour; if you reach that limit, wait for it to reset. Use the newest link because a resend invalidates the previous one.
- Confirm you signed up with the right email address. While signed in, open Settings → Profile, correct your email, and save. Changing it clears the old verification, so verify the new address before checkout or a package email sent through ClaimOps. If you cannot sign in, contact support for help recovering access.
Already had an account before email verification launched?
If you created your account before we added email verification, your account may already be verified — you won't be asked to verify, and you can subscribe and send packages without any additional steps. Newer accounts may need to verify their email before checkout or before sending a supplement to a carrier.
What to check before moving on
- After opening the latest link, return to the app and refresh. If the verification prompt remains, confirm that the account address matches the inbox you verified.
- If the app cannot load your account status, retry or sign out and back in. A missing banner by itself does not confirm verification.
- You do not need to purchase anything or send a carrier email to check verification. If an intended checkout or send still asks for verification, contact support.
Login troubleshooting
“I forgot my password.”
On the login page, click Forgot password. Enter the email address you signed up with and we'll send a reset link. Check your spam folder if it doesn't arrive within a few minutes.
“My password reset link isn't working.”
Reset links expire after a short window. If yours expired, request a new one from the login page and use the newest email. You can open the reset link in another browser; it does not have to be the one that requested it.
“I can't log in at all — it keeps rejecting my password.”
Double-check that you're using the same email you signed up with (not a work alias, not an alternate). Try copy-pasting the password instead of typing it to rule out autocorrect or special-character issues. If neither works, use Forgot password to reset.
“I get a verification error when trying to check out.”
This means your account's email hasn't been verified yet. Follow the steps above to resend and click the verification link, then try checkout again. If you've already verified and still see this, log out, log back in, and try again. Contact us if it persists.
“The verification email link says it's expired or invalid.”
Verification links expire after a set period. Use the “Resend verification email” option in the app to get a fresh link. Make sure you click the newest link — older ones become invalid once you resend.
Common mistakes
- Clicking “Resend” multiple times in a row. The resend is rate-limited. Wait at least one minute between attempts and respect the five-per-hour limit.
- Looking for the wrong sender. Search your inbox and spam folder for “ClaimOps”. Check the address shown in the app before requesting another message.
- Trying to verify with a link from an older email. Each resend generates a new link and invalidates the previous one. Always use the most recent email you received.
Where to get help
If you're locked out and can't recover access through the normal flow, email us directly and explain which recovery step failed. Never send your password or a verification or reset link to support.
- Back to Help center
- contact@claimops.io — we aim to respond within 24 hours, typically evenings.