Email verification and login help
ClaimOps asks you to verify your email before you can subscribe or send a supplement package to a carrier. This article explains why, what to do if you didn't get the email, and how to fix the most common login issues.
Why email verification exists
You can sign up, log in, and work your first claim without verifying your email. Verification is only required when you take an action that touches a carrier or payment — subscribing via Stripe checkout, or sending a supplement package directly from ClaimOps.
The reason is simple: a supplement package goes out under your name to an insurance carrier. We need to know the email on the account is real before that happens.
What to do when you see the verification banner
After you sign up, you'll see a yellow banner at the top of the app that says your email isn't verified yet. Here's how to clear it:
- Check your inbox for an email from ClaimOps. We send a verification link when you sign up. The subject line will say something like “Verify your ClaimOps email.” Click the link in that email and you're done.
- Check your spam / junk folder. Email providers sometimes filter transactional emails. Look for a message from no-reply@claimops.io. If it's in spam, mark it as not-spam so future emails land in your inbox.
- Resend the verification email if needed. In the app, click the banner or look for a “Resend verification email” option. Wait at least one minute between resend requests — the system rate-limits resends to prevent abuse, so if you click it twice quickly, the second one may not go out immediately.
- Confirm you signed up with the right email address. Check what address shows in your account settings. If you signed up with a typo in your email, contact us and we'll fix it manually.
Already had an account before email verification launched?
If you created your account before we added email verification, your account may already be verified — you won't be asked to verify, and you can subscribe and send packages without any additional steps. Newer accounts may need to verify their email before checkout or before sending a supplement to a carrier.
What to check before moving on
- The yellow verification banner is gone from the top of the app.
- You can reach the Stripe checkout page when you try to subscribe (the EMAIL_NOT_VERIFIED error should no longer appear).
- You can use the “Send to carrier” action on a supplement package without being blocked.
Login troubleshooting
“I forgot my password.”
On the login page, click Forgot password. Enter the email address you signed up with and we'll send a reset link. Check your spam folder if it doesn't arrive within a few minutes.
“My password reset link isn't working.”
Reset links expire after a short window. If yours expired, request a new one from the login page. Make sure you're opening the link in the same browser where you requested it — some email clients open links in a different browser.
“I can't log in at all — it keeps rejecting my password.”
Double-check that you're using the same email you signed up with (not a work alias, not an alternate). Try copy-pasting the password instead of typing it to rule out autocorrect or special-character issues. If neither works, use Forgot password to reset.
“I get a verification error when trying to check out.”
This means your account's email hasn't been verified yet. Follow the steps above to resend and click the verification link, then try checkout again. If you've already verified and still see this, log out, log back in, and try again. Contact us if it persists.
“The verification email link says it's expired or invalid.”
Verification links expire after a set period. Use the “Resend verification email” option in the app to get a fresh link. Make sure you click the newest link — older ones become invalid once you resend.
Common mistakes
- Clicking “Resend” multiple times in a row. The resend is rate-limited. Wait at least one minute between attempts. If you click it three times in 30 seconds, only the first email may go out.
- Looking for the wrong sender. Verification emails come from no-reply@claimops.io, not from contact@claimops.io. Search your inbox for “claimops” or check the spam folder if you can't find it.
- Trying to verify with a link from an older email. Each resend generates a new link and invalidates the previous one. Always use the most recent email you received.
Where to get help
If you're locked out and can't recover access through the normal flow, email us directly. We can verify your account manually and get you back in.
- Back to Help center
- contact@claimops.io — 24-hour response target.